An OmniScript uses a Type Ahead block to display FirstName, LastName, BirthDate from a selected contact. After selecting, the fields do not populate. What is the most likely cause?

An OmniScript uses a Type Ahead block to display FirstName, LastName, BirthDate from a selected contact. After selecting, the fields do not populate. What is the most likely cause?

• A. FirstName, LastName, and BirthDate are not placed inside the Type Ahead Block.
• B. Use Data JSON is not selected in the properties of the Type Ahead Block.
• C. The Typeahead Key is not in the correct format.
• D. Lookup Mode is not selected in the properties of the Type Ahead Block.

Answer: (A)

The central idea is that a Type Ahead block only outputs data for fields that are defined inside or bound to that block. If you want FirstName, LastName, and BirthDate to fill after a contact is selected, those fields must be included in the Type Ahead block’s output mapping. When the user picks a contact, the block emits the values of the fields you’ve defined for it; if those fields aren’t placed inside the block, there’s no data to populate the rest of the form, so nothing shows up even though the lookup worked. So the most likely cause is that those fields were not declared inside the Type Ahead Block, and adding them to the block’s output bindings resolves the issue. The other options describe related settings that could affect how the block works, but without the fields mapped inside the block, there’s nothing to populate.

The central idea is that a Type Ahead block only outputs data for fields that are defined inside or bound to that block. If you want FirstName, LastName, and BirthDate to fill after a contact is selected, those fields must be included in the Type Ahead block’s output mapping. When the user picks a contact, the block emits the values of the fields you’ve defined for it; if those fields aren’t placed inside the block, there’s no data to populate the rest of the form, so nothing shows up even though the lookup worked.

So the most likely cause is that those fields were not declared inside the Type Ahead Block, and adding them to the block’s output bindings resolves the issue. The other options describe related settings that could affect how the block works, but without the fields mapped inside the block, there’s nothing to populate.